Shipping policy
Shipping Policy
Thank you for shopping with Mercury Ceramic.
We carefully package every order to ensure it arrives safely and in excellent condition.
Processing Time
Orders are typically processed within 1–2 business days after payment is received.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Estimated delivery times are provided during checkout and may vary depending on the destination and shipping carrier.
Please note that delivery estimates are not guaranteed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Packaging
Our ceramic products are fragile and are packaged with multiple layers of protective materials to minimize the risk of damage during transit.
Shipping Damage
Although every order is carefully packaged, damage may occasionally occur during shipping.
If your package arrives damaged, please contact us within 48 hours of delivery and include photos of:
- the product;
- the shipping box;
- the original product packaging;
- the shipping label.
We will work with you to resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
Mercury Ceramic is not responsible for orders delivered to an incorrect address provided by the customer.
Lost Packages
If your package appears to be lost, please contact us. We will assist you in working with the shipping carrier to locate your shipment.
Contact Us
If you have any questions regarding shipping, please contact us at: