Refund policy

Return Window

You may request a return within 30 calendar days from the date your order is delivered.

Return Eligibility

To be eligible for a return, the item must:

  • Be unused and in the same condition in which it was received.
  • Include all original accessories, components, and documentation.
  • Be returned in its original product packaging.
  • The original product box must be placed inside an additional protective shipping box. Do not attach shipping labels, tape, or stickers directly to the original product packaging.

Returns that arrive with damaged original packaging due to improper shipping may be refused or may be subject to a partial refund if the original packaging is no longer suitable for resale.

Return Shipping

Unless the item arrived damaged, defective, or incorrect, customers are responsible for all return shipping costs.

We strongly recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery.

Please include clear photos of:

  • the product,
  • the shipping box,
  • the original product packaging,
  • and the shipping label.

We will work to resolve the issue as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days, depending on your financial institution.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

Returns cannot be accepted if:

  • The return request is made more than 30 days after delivery.
  • The product has been used, damaged, altered, or is missing parts not due to our error.
  • The original packaging is missing.
  • The product is returned without an additional protective shipping box, resulting in damage to the original packaging.

If you have any questions regarding returns or refunds, please contact us at mercury.ceramic.llc@gmail.com before sending your item back.